Privacy Policy

Effective Date: Q2 2023

Introduction

Thank you for choosing Direct Energy Refunds (“we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and services. By accessing our website and using our services, you consent to the practices described in this policy.

Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and other contact details.
• Financial Information: Billing information, bank account details for refunds, and related information.
• Usage Information: Information about how you use our website and services, including IP address, browser type, and device information.
• Transaction Information: Details about your transactions with us.

How We Use Your Information

We use your personal information for the following purposes:

• Provide Services: Process refunds, communicate with you, and fulfill your requests.
• Improve Services: Analyze usage patterns to enhance our services and user experience.
• Marketing: Send you promotional materials and updates if you opt in.
• Legal Compliance: Comply with legal obligations and resolve disputes.

Information Sharing

We may share your personal information with:

• Service Providers: Trusted third parties who assist in operating our website and providing services.
• Legal Authorities: When required by law or to protect our rights and safety.

Your Choices

• Access: You can request access to your personal information we hold.
• Correction: You can correct inaccuracies in your personal information.
• Opt-out: You can opt out of receiving marketing communications.

Security

We implement security measures to protect your personal information from unauthorized access and disclosure.

Children’s Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or for legal reasons. The most current version of this policy will always be available on our website.

Contact Us

If you have questions about our Privacy Policy or want to exercise your rights, please contact us at info@directenergyrefunds.co.uk.